Uber claims that most trips end without incident.
Uber is overhauling its four-year-old app safety toolkit, adding a new feature for riders to contact security company ADT during rides. The company is also expanding the availability of a feature enabling customers to text 911.
“With so many safety features, it is time for an upgrade,” Rebecca Payne, the company’s lead safety product manager, said in a statement.Uber says the overhaul is intended to make the toolkit easier to access within the app. Tapping the shield-shaped icon will bring up four options: contact 911, contact an ADT safety agent, share trip status, or report a safety issue to the company.
When customers do need to contact 911 but need to do so discretely, Uber is expanding its text-911 function to more cities. The company says that 60 percent of markets will now have the feature, including all of California and New York. Uber first added an in-app panic button in 2018 for riders and drivers to directly contact 911. The text-911 feature followed in 2019, when it was first rolled out in Los Angeles, Minnesota, and Indiana.
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