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THUNDER BAY — Safety issues aboard Thunder Bay Transit will be put under the microscope in a review, answering a call the union representing bus drivers made in stark terms before city council Monday night.
“Many operators are dealing with mental health issues and PTSD as a result of the increasing incidents and lack of help,” said Caputo, adding staff shortages have contributed to burnout. The union also asked the city to staff a second nighttime transit controller, saying that would help increase what Caputo called spotty response times for incidents on board.
A city plan to test security shields for bus drivers was paused in 2020 due to the COVID-19 pandemic, as bioshields were installed instead. Caputo said a majority of incidents are occurring at city hall, but cited the Water Street terminal, Intercity, university and college areas as other hot spots.
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