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THUNDER BAY — After 18 months of frustration, an Enbridge gas customer near Thunder Bay will finally be billed for the natural gas she's using, rather than for her neighbour's consumption.Since October 2021, she's been getting bills based on meter readings from a neighbouring property.
That started a series of phone calls to Enbridge customer service that took place over the ensuing months. She said she also spoke to a supervisor, and was told twice that the matter had been escalated to the company's ombudsman. She said the company also gave her a credit of $100 "just for having waited so long and having to go through this ordeal."
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