Airlines, hotels, pharmacies, and customer service lines want customers to complete surveys and give instant feedback. Columnist jasongay feels overwhelmed.
I recently completed a one-day work trip—my life is exotic, thank you very much—and upon returning to the fiendish hellscape that is my family with two young children, I found a pile of homework.
Specifically, I had performance reviews to complete. The airline I’d just flown wanted my feedback. How likely are you to recommend this to others? Equally solicitous was the hotel I’d stayed at. Let us know what you thought of your lodging experience! Even the taxi home from the airport desired my opinion. What did you think of...
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