While some states, cities, and counties have modernized their systems, many others are lagging.
ArticleBody:This article was originally published on KFF Health News. Just after lunchtime on June 18, Massachusetts’ leaders discovered that the statewide 911 system was down. A scramble to handle the crisis was on. Police texted out administrative numbers that callers could use, Boston Mayor Michelle Wu gave outage updates at a press conference outlining plans for the Celtics’ championship parade, and local officials urged people to summon help by pulling red fire alarm boxes.
But some cell towers faltered due to widespread service outages, according to county officials. Maui County in May filed a lawsuit against four telecommunications companies, saying they failed to inform dispatchers about the outages. “If 911 calls came in with no voice, we would send text messages,” Racadio said. “The state is looking at upgrading our system. Next-generation 911 would take us even further into the future.
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