About 7 million people went roughly two hours with no 911 service. Such crashes have become more of a feature than a bug in the nation’s fragmented emergency response system.
Just after lunchtime on June 18, Massachusetts ' leaders discovered that the statewide 911 system was down.Police texted out administrative numbers that callers could use, Boston Mayor Michelle Wu gave outage updates at a press conference outlining plans for the Celtics' championship parade, and local officials urged people to summon help by pulling red fire alarm boxes.
"Now there are haves and have-nots," said Jonathan Gilad, vice president of government affairs at the National Emergency Number Association, which represents 911 first responders."Next-generation 911 shouldn't be for people who happen to have an emergency in a good location." The US debuted a single, universal 911 emergency number in February 1968 to simplify crisis response. But instead of a seamless national program, the 911 response network has evolved into a massive puzzle of many interlocking pieces. There are more than 6000 911 call centers to handle an estimated 240 million emergency calls each year, according to federal data.
The fires that raced across the Hawaiian island of Maui last August highlighted the critical importance of 911 systems. Dispatchers there fielded more than 4500 contacts, meaning calls and texts, on August 8, the day the fires broke out, compared with about 400 on a typical day, said Davlynn Racadio, emergency services dispatch coordinator in Maui County.But some cell towers faltered due to widespread service outages, according to county officials.
Lawmakers have looked at modernizing 911 systems by tapping revenue the FCC gets from auctioning off the rights to transmit signals over specific bands of the electromagnetic spectrum.
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