StubHub sued over coronavirus refund policy
last Thursday in U.S. District Court in Wisconsin, the complaint accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy.
McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub’s money back guarantee policy and that he is all but certain the game will eventually be canceled. He says he was told he would be given a coupon that expires in 12 months and not the monetary refund he requested.
In a subsequent email sent March 30, Cassidy announced that the company had changed its longstanding refund policy because the coronavirus crisis' impact on the touring industry had put StubHub in an untenable position. “We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote in the email.
France Dernières Nouvelles, France Actualités
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