Retailers say theft is a big problem, and the underlying causes are complex, from organized criminal rings to law enforcement policy and supply chain targets.
Cargo theft is occurring at multiple points in an item's journey, with the NRF finding that theft "en route from distribution centers to stores" was the top target, at 47.4%; followed by cargo theft at stores, at 42.1%, and cargo "en route from manufacturers to distribution centers," at 35.1%.
Retailers surveyed by the NRF do attribute the greatest portion of shrink to external theft, including organized retail crime. And even though organized retail crime is the biggest component in theft, retailers surveyed do say violence against workers has risen even more. Over thee-quarters say guest-on-associate violence has increased in the past five years, compared to 70.7% saying organized retail crime has increased.
"We've put in incremental security in the stores in the first quarter. Actually, probably we put in too much. We might step back a little bit from that," Kehoe said.
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