Airports weren't designed with Uber and Lyft in mind. But there is reason for hope. jbarro writes
Heading for the LAX-it. Photo: Patrick T. Fallon/Bloomberg via Getty Images Earlier this month, I landed at McCarran Airport in Las Vegas and got out my phone to call an Uber. I was instructed to proceed across the airport roadway to a pickup area in a parking garage, where my driver would text to tell me what parking stall he was in.
Like most normal humans, I want to get out of the airport as fast as possible after my flight lands. My ideal model is to call an Uber as I walk off the plane and have the car pull up just as I step out to the curb. The problem is that’s what everyone else wants to do too, and if we all call our Ubers at once, that can mean so much congestion on the airport roadway that nobody gets out rapidly.
“Airports weren’t built with Uber in mind,” says Rachel Cargo, who oversees airport operations for Uber in the eastern U.S. “We have a suite of things we can work with them on, aimed at producing the best customer experience while working within the unique constraints at each airport.” But it’s important to remember that the old system for leaving LAX also sucked. In the olden days , Uber cars would snake through heavy traffic to pick you up at the departures curb, then sit in more traffic on the way out. I could usually get off the airport campus in less than half an hour, but a longer wait was not unheard of. The long-standing difficulty of getting in and out is why I considered LAX to be America’s worst major airport before I’d even heard the word “LAX-it.
Unfortunately, LAX-it had its rough first day even though Uber is using the PIN technology at LAX. Maybe the issue really is the size of the lot: Higher throughput won’t fully relieve congestion if there still isn’t enough space to board. Or maybe they just need to work out some kinks, and as the airport makes changes and drivers get used to the new system, LAX-it will start to work better.
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