The new step will help to sort out which calls are for orders, which Grubhub charges restaurants for, and which are for questions for the restaurant
Last year, a Philadelphia restauranteuragainst Grubhub, alleging the delivery service charged restaurants for phone calls that weren’t even food orders. Grubhub takes a cut of all its restaurants’ orders, and its phone ordering system sets up a proxy number for each restaurant, which is displayed on its Grubhub delivery page.
Yesterday, Grubhub announced that it would create a new step in the phone ordering process, asking callers to dial #1 for orders and #2 for everything else. The new plan is a result of a New Yorkregarding the fees charged to restaurants by services like Grubhub and Uber Eats, and resulted in the demand that Grubhub hire a third-party evaluator.
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