POSITIVE online reviews have slumped this year as businesses struggle to maintain good customer service in the face of tough economic conditions. Review platform Trustpilot has reported 50,000 fewe…
The electronics, technology and entertainment sectors saw the biggest increases in negative sentiment in online reviews, and across all the sectors the same issues were highlighted.
For the sectors that had fewest negative reviews — travel, construction, manufacturing and education — levels of customer service were praised highly. “Businesses are, of course, facing tough economic headwinds, but they need to ensure that levels of customer service are maintained in order to earn and maintain the trust of consumers.
France Dernières Nouvelles, France Actualités
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