Canada\u0027s two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers
WestJet notched a customer satisfaction figure of 777 on a 1,000-point scale, edging out Air Canada which scored 765. However, both were below the average economy class score of 782 in a poll by J.D. Power.Sign up to receive daily headline news from the Calgary Herald, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
North America is not exempt from a global pilot shortage, which partly explains why fewer planes ply the skies compared with four years ago. Some airlines have ditched smaller planes, trying to pack in as many passengers as possible per flight. Meanwhile, the surge in leisure travel after two years under border restrictions and COVID-19 health concerns has pushed prices north.Article content
“You want to fly to, say, Winnipeg, it might be a little more expensive, because it’s not the most popular destination versus, say, getting to Toronto,” Taylor said.
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Customer satisfaction with Air Canada, WestJet falls below average: SurveyA new survey ranks Canada's two biggest airlines below the average for customer satisfaction among major North American carriers.
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Customer satisfaction with Air Canada, WestJet below average: SurveyCanada's two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers, according to a new survey.
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Air Canada, WestJet score below average in customer satisfaction: survey | Globalnews.caCanada’s two biggest airlines scored below average for customer satisfaction for economy class service among major North American carriers, a new survey found.
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