Air Canada, WestJet score below average in customer satisfaction: survey
As a result, carriers yielded higher revenues this year after a prolonged industry slump prompted by the pandemic, he said. Many are running at “peak efficiency,” though higher labour and fuel costs compared with 2019 have hampered profit margins.
Some airlines have ditched smaller planes, trying to pack in as many passengers as possible per flight. Meanwhile, the surge in leisure travel after two years under border restrictions and COVID-19 health concerns has pushed prices north. JetBlue Airways and Delta Air Lines came in first and second respectively for business class, and swapped spots for premium economy. United Airlines finished last for business class, and American Airlines did the same for premium economy.
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