The Department of Transportation estimates that hundreds of thousands of customers will be affected by the announcement.
More than $600 million will be paid to customers who are owed a refund by several airlines for flights that were significantly delayed or canceled, the Department of Transportation said.
Additionally, the DOT is imposing fines on six airlines that, the DOT said, did not provide timely refunds to passengers.“When a flight gets canceled, passengers seeking refunds should be paid back promptly. Whenever that doesn’t happen, we will act to hold airlines accountable on behalf of American travelers and get passengers their money back,” said U.S. Transportation Secretary Pete Buttigieg.
The Transportation Department requires airlines to offer refunds when flights are canceled or “significantly changed.” Earlier this year, the Department of Transportation proposed expanding the number of instances a customer is entitled to an automatic refund. The proposal would include specific language for a “significantly changed” flight. Those include:
The Department of Transportation accepts complaints on its website from airline customers who believe they are owed a refund.
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