Last week's technical issues at Air Canada caused delays and cancellations and left hundreds of Canadians stranded and frustrated.
Derrick Ash, a frequent Air Canada flyer, was one of the people affected by the issue. He was set to return home to Calgary, Alta. from Deer Lake, N.L. on Friday, June 2. However, Thursday's IT outage led to two of his morning flights being cancelled, layovers missed and a total of three days stranded without accommodations or compensation from the airline.
When Ash went to file for compensation on the airline's website using his booking reference number and ticket number, a daunting message appeared: no match found.The Canadian Press reported Friday the Montreal-based airline said initial responses denying compensations stemmed from an error. While stranded on the tropical island for two days, the couple received a meal voucher each for US$14 from an Air Canada customer service representative who said "it was enough," Monique told CTVNews.ca Thursday.
On May 25 it delayed more than half its flights due to a "technical issue" with the system that the airline uses to communicate with aircraft and monitor their performance. "Air Canada has obligations to passengers who are impacted because it is caused by things that the airline has control over," he told reporters June 1, hours after the IT issues resurfaced.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Air Canada rejecting compensation claims for delays tied to last week's outage | CBC NewsAir Canada is rejecting compensation claims from travellers who were among the thousands affected by flight delays caused by computer problems in recent weeks.
Lire la suite »
Air Canada rejects passenger compensation claims for delays caused by tech issue - BNN BloombergAir Canada is rejecting compensation claims from travellers who were among the thousands affected by flight delays caused by computer problems in recent weeks.
Lire la suite »
Air Canada rejects passenger compensation claims for delays caused by tech issueMONTREAL — Air Canada has rejected compensation claims from some travellers who were among the thousands affected by flight delays caused by computer problems in recent weeks — a response it now calls 'erroneous,' with cash offers en route.
Lire la suite »
Air Canada rejects passenger compensation claims for delays caused by tech issueMONTREAL - Air Canada has rejected compensation claims from some travellers who were among the thousands affected by flight delays caused by computer ...
Lire la suite »
Air Canada rejects passenger compensation claims for delays caused by tech issueAir Canada is rejecting compensation claims from travellers affected by flight delays caused by computer problems in recent weeks.
Lire la suite »
Air Canada rejects passenger compensation claims for delays caused by tech issueAir Canada has rejected compensation claims from some travellers who were among the thousands affected by flight delays caused by computer problems in recent weeks - a response it now calls “erroneous,” with cash offers en route.
Lire la suite »