Air Canada is rejecting compensation claims from travellers affected by flight delays caused by computer problems in recent weeks.
“Some really interesting logic puzzles at Air Canada as to when something is actually their fault.”
“Air Canada is offering compensation in line with APPR compensation levels for flights which were affected by the IT outage. Some passengers had received erroneous responses from us, and we are in the process of re-contacting them with the correct responses,” spokeswoman Angela Mah stated. That same day, Transport Minister Omar Alghabra stressed the carrier’s compensation responsibilities to its guests.
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