Zelle scammers use stolen personal information to trick bank customers

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Zelle scammers use stolen personal information to trick bank customers
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ZELLE SCAM: The victim grew suspicious, but the scammer on the phone answered all of his questions correctly. 'He knew my debit card number, my checking account number, cellphone number, address.'

Two receipts seemed to show he sent himself $2,500, then $1,000. After all, each one said "You sent $2,500 to Eduardo Carrascosa" and "You sent $1,000 to Eduardo Carrascosa."

A warning had popped up from Bank of America, flagging it as a possible scam, but at the urging of the imposters, he clicked to "send anyway.""I went into a panic attack. I was... I couldn't breathe. It was terrible. Because I knew I had been scammed. I thought how am I ever going to sleep? I couldn't even breathe," he said.

He went online, found the reports from our sister station ABC7 News' 7 On Your Side about the widespread scam, and the fact banks have been inconsistent about how they treat victims.

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