Fashion giant Zara has started charging shoppers in Spain for returns of online purchases, the company announced on Wednesday, though store returns remain free.
Customers now have to pay 1.95 euros if they wish to return pieces from home, with the cost deducted from their refund, Zara said on its Spanish website.As the COVID-19 pandemic sparked a boom in online shopping, customers became used to buying items to try at home since returns were often free, which raised costs for retailers.which owns Zara, will also introduce return charges in Spain for its other brands such as Massimo Dutti and Pull&Bear.
Early last year, Zara introduced charges for some online returns in Britain and other core markets, following similar measures from rivals such as Uniqlo or Next.
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