'You’re on hold forever.' Social Security applicants complain about the agency’s long waits.
While the average wait time for Social Security's 800 number was around 13.5 minutes in 2021, some months have had longer delays. In January, for example, the average wait was around 40 minutes.
"The Covid-19 pandemic has demonstrated that in many cases — and particularly for low-income seniors and people with disabilities — there is often no substitute for individualized, in-person assistance," Larson wrote. , call us for help if they cannot complete their business online, and schedule appointments in advance," a spokesperson said.
"Here we are going into March, and she still doesn't have her money," Ellis said. "It's taken too long." "It's those front-line people who may be the only ones for one of the biggest financial decisions a person will make in their entire life," Johnson said.
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