A new survey on UK passengers has named the worst short-haul airline based on boarding experience, cabin environment and seat comfort ✈️
Wizz Air has been named the worst short-haul airline by UK passengers, according to a new survey.
The travel editor of Which? has advised people to ‘avoid Wizz Air, as its poor record on customer care means you’re likely to be left high and dry in the event your flight is delayed or cancelled’. Customer scores for airlines were calculated from a combination of people’s overall satisfaction and their likelihood to recommend.
No more than two stars were awarded in any of the remaining categories, including value for money and cleanliness.In December, the Civil Aviation Authority warned it has ‘significant concerns’ about Wizz Air’s ‘unacceptable’ behaviour as its passengers were far more likely to make escalated complaints than those of other carriers.Ryanair received one star for boarding experience, seat comfort, food and drink and cabin environment.
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