She says her trust has gone with the company
A Nottinghamshire grandma has vowed to never shop at Boots again after a processing error meant she was charged twice for her Christmas gift order. Susan Bullock, of Eastwood, bought a selection of items from the company's website worth £42 on December 14, however she was told she had been charged £84.
However, Mrs Bullock told Nottinghamshire Live she had lost trust in the Beeston-headquartered company. "My trust has gone with this company. I won't use the company again, even though they gave me a £20 discount," she said."I rely on online shopping because I don't go out as I have COPD. I won't buy from them again, I won't even enter the store.
After initially contacting PayPal, which she made the purchase through, Mrs Bullock said she was told it was a problem on Boots' end. She then pursued the company for about a week to no avail.
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