Smartglasses enable remote experts to 'see what the mechanics' see without being on-site.
There are some problems that stump even expert Porsche mechanics. Maybe it’s a rarely seen warning light indicating an obscure sensor fault or difficulty isolating a noise. To resolve these hard-to-fix issues, Porsche employs a team of 11 field technical managers in North America that are dispatched to work directly with dealerships on-site. Covid-19 has sidelined these experts for now, but transportation is critical during a pandemic, and fixing cars is often a problem that can’t wait.
Tech Live Look are smartglasses that use augmented reality to project images or instructions onto the surfaces of the lenses. They’re worn by the dealerships’ mechanics while they’re working on complicated repairs that require assistance from the German brand’s in-house technicians, and connect them with these remote groups. In many instances they’ve replaced the lengthy phone conversations they used to have with technicians, and have shortened repair times by 40%, the company says.
“It accelerates the service on the vehicle and, most importantly, helps ensure customers’ mobility at a critical time.” Doug House, Technical Support Manager for Porsche Cars North America.
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