The IRS says the combination of paper processing and the pandemic is crippling the agency, which could impact your tax return. Plagued by staffing shortages, old technology and more work to administer pandemic programs like stimulus checks.
“This past year was the most challenging year taxpayers and tax professionals have ever experienced,” said taxpayer advocate Erin Collins.
Collins testified at a Senate finance committee hearing that the IRS toll-free line only answered 11% of calls it received last year, adding those who visited the Where’s My Refund site online rarely got an answer. The IRS is creating surge teams to shrink the massive backlog of tax returns and address taxpayer confusion.Paper processing is causing backups, but the IRS says it needs more funding in order to modernize its systems.Copyright 2022 CNN Newsource. All rights reserved.
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