Instead of treating international video hangouts as a miracle, endless commentators have complained about “Zoom fatigue”
certain age will remember when long-distance calls were expensive, international calls ruinously so, three-way calls exciting and video calls the stuff of science fiction. How quickly people take yesterday’s achievements for granted. Today, international video hangouts are free and widely available. Instead of treating them as a miracle, endless commentators have complained about “Zoom fatigue”.
All that is disrupted in online meetings. Audio and video are chopped into tiny pieces, sent via different channels to the recipient, and then reassembled. Such “packet switching” is robust., the Pentagon agency that pioneered the internet, wanted to be sure an enemy could not cut a single line and disable the connection. But some packets may arrive late for reassembly.
Adding these pauses to work calls can make speakers seem less convincing. A study by Felicia Roberts of Purdue University and colleagues found that positive answers to questions were rated as less genuinely willing if the responder took more than 700 milliseconds to reply. That is because it requires less time than that to plan and utter an automatic, positive statement.
To make matters worse, colleagues who are hard to understand, even if only for technical reasons, are rated as less trustworthy. Studies find that a foreign accent reduces the believability of factual assertions , as does printing such statements in a fuzzy or low-contrast font. In humans’ primitive psychology, the simpler something is to understand, the easier it is to believe. This same bias would unfairly punish the worker cursed with a dodgy internet connection.
France Dernières Nouvelles, France Actualités
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