A recent study found that workers made 13% more sales in weeks when they were happy than when they were unhappy
THERE IS an old joke about a new arrival in Hell, who is given the choice by Satan of two different working environments. In the first, frazzled workers shovel huge piles of coal into a fiery furnace. In the second, a group of workers stand, waist-deep in sewage, sipping cups of tea. The condemned man opts, on balance, for the second room. As soon as the door closes, the foreman shouts “Right lads, tea break over. Time to stand on your heads again.
The results were striking. Workers made 13% more sales in weeks when they were happy than when they were unhappy. This was not because they were working longer hours; in happy weeks, they made more calls per hour and were more efficient at converting those calls into sales. The tricky part, however, is determining the direction of causation.
Even if this reasoning proves to be correct, businesses may struggle to find it of comfort. Short of locating all their call centres in California or Hawaii, companies cannot control the weather conditions their workers face. The academics point out that “what we are not able to do, given our data and setting, is adjudicate as to whether investing in schemes to enhance employee happiness makes good business sense”.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Art collector Robert Rifkind, namesake of LACMA study center, dies at 91Robert Rifkind, philanthropist and 'game-changing' collector of German Expressionist works, has died.
Lire la suite »
Frustrated Democratic governors find ways to sidestep GOPTurning to executive orders is reminiscent of the growing use of similar power by Pres. Trump, and Barack Obama before him, to accomplish their goals without lawmakers' agreement.
Lire la suite »
How to handle Colombia’s narco-hipposPablo Escobar's hippos are thriving in Colombia. Species who live near them are not doing so well
Lire la suite »
Google Doodle Celebrates Poet Sylvia Plath On Her 87th BirthdayWith pen and paper in hand looking up at a wintery night sky, the latest Google Doodle celebrates poet Sylvia Plath.
Lire la suite »
Is the House GOP failing to do real work in the impeachment inquiry?Dozens of House Republicans have the ability to fully participate in the impeachment inquiry. According to one House Dems, they just don't want to do real work.
Lire la suite »