'We're £10k out of pocket because a boarding pass error banned us from flying'
The family was heading on the "holiday of a lifetime" but when they arrived at the airport they were told the names on their, the party wasn't aware that their first names had been mixed up with their surnames until they arrived at
the check-in desk.were unable to get through to the correct department to rectify the mistake as they say it was closed.staff who kept the check-in desk open for as long as possible, but the family were still left gutted by the mistake.
France Dernières Nouvelles, France Actualités
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