'Very focused on getting our people back to the office': Bank of America strategy leader
He added for people who are worried about commuting again, "yes, the commute, you know people don't like commuting, but so what."CEOs are at their wits' end to figure out how to get their employees back to workBank of America CEO Brian Moynihan had said in June, during the week when Goldman Sachs first required workers to return to offices, that there was a desire to return among remote employees. Bank of American has more than 200,000 workers.in June.
As the summer progressed and delta variant cases rose, the major banks adjusted plans, and have focused on vaccinated employees and additional protocols in offices. But even as the delta variant slowed down what was an aggressive timeline — at least relative to many other companies — for a return to Wall Street for many workers, bank executives have remained worried about the toll of nearly two years of work from home.
"Our people after 18 months are fatigued and they performed brilliantly, but I think I as a leader question the sustainability of innovation, the sustainability of engagement and culture building in a perpetual remote office or remote environment and that's why we're very focused on getting our people back to the office," Bessant said.
Work will change, and technology will have to change with it, sometimes painfully, with the number of people who attach to the bank's network on a remote basis taxing "every element of our infrastructure," she said.
There are many aspects of the world of work that have "forever changed," Bessant said, especially for leadership and management, and empathy going from a soft skill to a core skill, "the ability to see things through other's eyes, even when you can't see them right in front of you at a desk or at a table."
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