United Airlines says when flights are delayed or canceled it will use its app to send customers options for rebooking and, in some cases, vouchers for meals and hotel rooms.
Airlines are under pressure from the Biden administration to improve customer service. The Transportation Department said recently it would begin writing new rules to require passenger compensation when the airline causes delays and cancellations.
United’s chief customer officer, Linda Jojo, said the new app features would save time and reduce stress for travelers because “we know things don’t always go as planned.”So far this year, United has canceled about 5,400 flights, or 1.3% of its schedule, which matches the industrywide average, according to figures fromAdvertisement
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