United Airlines CEO Oscar Munoz thinks airlines are reaching a breaking point with shrinking seat sizes. 'I think we are nearing a point certainly that we can't do that anymore,' he tells ABC News.
United Airlines CEO Oscar Munoz thinks airlines are reaching a breaking point with shrinking seat sizes.
Munoz acknowledged having to stay competitive with peers and match many of their moves, but he admitted passengers may have had enough."It's complicated technology," he said."We will fix that, and, frankly, we would stop a lot of our growth if we could just stop and find the right provider and get that done. That's how important Wi-Fi is to us and to our customers."
"It's become so stressful," he said,"from when you leave, wherever you live, to get into traffic, to find a parking spot, to get through security."
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