Restaurants are doing away with dining rooms as consumers increasingly order foo...
NEW YORK - Restaurants are doing away with dining rooms as consumers increasingly order food deliveries through apps such as Uber Technologies Inc’s Uber Eats and GrubHub Inc.
Atlanta-based Chick-fil-A Inc has similar sites in Nashville and Louisville, where customers order and prepay online with the option for delivery or pickup. Off-premise digital orders are a major growth area for fast-food and fast-casual chains. More are turning to these so-called dark, virtual or ghost kitchens, which can also save labor and real estate costs.
CloudKitchens, founded in 2016 and based in Los Angeles, builds shared kitchens for delivery-only restaurants to rent. It did not respond to a request for comment. Privately held Chopt offered pick-up and delivery orders soon after it opened 18 years ago, but today, those orders make up nearly half of its business at larger locations, said Chief Marketing Officer Julie Atkinson.
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