The lines for security screenings spilled out onto the sidewalk Saturday morning at Austin-Bergstrom International Airport. The wait was so long that some people who showed up well in advance missed their flights. | KUTnathan
Another passenger, San Marcos resident Jennifer Harris, described a chaotic scene as she and her husband tried to find the end of the line outside the terminal while people were crossing the sidewalk to get inside.
"They didn't have to do that, so we were thankful for that," Harris said."It was a stressful experience."TSA had reduced wait times to under 30 minutes. ABIA officials said the TSA's move to implement mandatory overtime, give employees retention bonuses and bring in temporary agents had helped tame the notorious lines.
Airport Executive Director Jacqueline Yaft pleaded with TSA Administrator David Pekoske in March to send more agents, saying security lines out the front door had become a"normal occurrence" and could create"soft targets" for terrorists. The TSA is also planning to install more high-tech screening equipment in Austin in August that offers better views of carry-on luggage, reducing the need for additional screening and searches.
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