The government's Electronic Travel Authorization system was out of operation from June 8 to June 10. As a consequence, many passengers who had paid for flights and had their documents in order were prevented from boarding. They now want compensation.
U.S. asks Canada to reimpose visa requirements for Mexico to stem surge of crossings at northern border
The two were headed to Vancouver to attend the graduation ceremony of their niece Patricia Gomez Barajas, who was receiving a master's degree from the University of British Columbia.The two women, one of whom has stage four cancer, drove from their hometown of Sayula, Jalisco, for five hours to Puerto Vallarta to catch a direct flight to Canada. They were prevented from boarding.
Patricia Gomez Barajas says she was hoping her aunts would make it from Mexico to be at her graduation at UBC. She said that when she followed instructions to provide feedback through the online portal, she received an automated response that said the wait time for a response was running at 207 days. She said she went to the eTA site and appeared to have completed it successfully, "but when I clicked to transfer to the payment page, nothing happened. And I would say that happened twenty times between Thursday evening at 5 o'clock and when I went to Dublin Airport at 9 o'clock on Friday morning.Barry, 69, went to the airport three and a half hours before her flight.
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