AeroMexico cancels Patrizia Azzellini's flight and offers her a ticket credit, but she'd prefer a refund. Who's right?
BY CHRISTOPHER ELLIOTT Q: I recently booked a ticket on AeroMexico from Sacramento to Sao Paulo, Brazil, with two stops in Mexico.
AeroMexico has given me two options: Either I accept a flight voucher, or I take the new flight. But I thought when an airline cancels a flight or makes substantial changes to someone's itinerary, I'm entitled to a full refund, even for nonrefundable tickets. Can you help me? ─ Patrizia Azzellini, Sacramento, California
Listen now and subscribe: Apple Podcasts | Google Podcasts | Spotify | Stitcher | RSS Feed | Omny Studio Airlines would prefer you accept their new flights or a ticket credit, and you certainly can do that if you want. But you don't have to. We had a problem with airlines pushing vouchers on passengers during the pandemic. Airlines said they couldn't offer refunds because of"extraordinary" circumstances.
You also told an agent that you would take legal action against AeroMexico if you didn't get a refund. I understand your frustration, but if you do that, your complaint may get routed to the airline's legal department, which is often a dead end.
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