Omar Alghabra says the federal government will close a loophole that allows airlines to deny customers compensation for cancelled flights.
The money will allow the transport regulator to hire 200 more employees who can chip away at the 42,000 complaints currently filed there, he said.The announcement comes after the government boosted the agency’s funding by $11 million in last year’s budget — shortly before travel chaos erupted over the summer as flight demand surged, prompting another wave of complaints.
Alghabra hinted at other changes upcoming in a revamped passenger bill of rights, including potential reforms to the regulator’s role as an investigative and enforcement body.Article content The agency has a dual mandate as a tribunal handling complaints and a regulatory authority, though advocates say it has not gone far enough to punish violations under the latter.
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