'I rely heavily on using my lip-reading skills so customers wearing facial coverings is a problem for me.” A Trader Joe's assistant manager helps a deaf cashier amid the novel coronavirus.
Masked grocery store shoppers unaware Simmons is deaf would ask questions and try to strike up a conversation with him at the cash register -- making for some unintended customer service issues.
Matthew Simmons co-worker made a shirt identifying him as hearing impaired after Simmons revealed he was struggling to communicate with customers at work.MORE: 'Thanks for everything you do': Amid coronavirus, good news is happening He went to his boss Ali Baker about the shirt and she loved the idea. They got some paint, an iconic Trader Joe’s T-shirt, and began designing the shirt together -- making sure the lettering was clear and visible from afar. Baker also bought three small white boards and dry erase markers for Simmons to walk around with so shoppers could ask him questions while covered up.
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