The future service organization will decide who to serve, how to serve and what it measures ✔ Explore our report to learn how you can prepare your organization for the adoption of a new identity with these 3 actions: GartnerCSS CustomerService
The perceived leverage customers possess has shaped the customer service identity over the past decade as a function fully committed to delivering support on the customer’s terms. However, the customer service function has had an epiphany:
Not every customer should be retained, not every interaction should take place and not every metric should be tracked. Download this research to prepare your organization for the adoption of a new identity by taking these actions:the most relevant opportunities to improve the customer experience.profitability, staff well-being and resource allocation by selectively serving the customers that offer the most growth potential.
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The Top Strategic Priorities for Customer Service Leaders in 2022CSSLeaders 👋 As 2022 unfolds, are you confident in where to focus your customer service and support efforts? Register for our upcoming webinar to discover the top strategic priorities for customer service organizations in 2022: GartnerCSS
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