Leaders have to make decisions; not everything can be delegated. But by focusing on a very specific set of decisions, this CEO has cracked the code on making faster and better decisions.
Occupying less space will strike many leaders as a strange admonition. After all, the research shows that leaders are about three times as likely to have a strong drive for power. In other words, they enjoy being in charge, holding influence and decision-making authority, and might even choose a high-ranking title over money.
It's not just employees who learn from their leaders; leaders should also be learning from their employees. Francis does not want to be the best or smartest in every area. Francis told me,"A leader's goal isn't to be the best at anything; it's to be the second best at everything. I've got to be good enough to ask really good questions. But if I'm the best, my individual talent limits the organization.
It's intimidating for some leaders to express even an ounce of vulnerability, but it's a hallmark of the best ones. When leaders acknowledge that there are others on the team who know more, it de facto creates the opportunity to express what they are good at. Even though he's CEO of a multi-billion dollar company, Francis is explicit that he doesn't have all the answers.
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