“I'm not one normally to suffer anxiety but I'm getting extremely anxious before my shifts start. Sometimes to the point that I get the shakes. I am scared.”
crisis, a silent army of shop workers are among the frontline workers who are keeping the country going.
“I'm not one normally to suffer anxiety but I'm getting extremely anxious before my shifts start,” she said. “Sometimes to the point that I get the shakes. I am scared.” “My hours have completely changed as I normally work on the counters and as they’ve been closed,” he said. “We’ve been moved around the shop, so I do online orders, so picking items.
At the start of the shift he sits staff down to catch up with his team, and he said many are very worried. “I think people generally forget sometimes,” he said, “We'll be walking around the shop they'll come up to you and say, ‘Can you tell us where this is? Excuse me?’ And they'll be close to you and you'll step back and they'll say, ‘oh, God yeah sorry’.
“We’re used to shoplifters and things, but abuse like that makes you not want to go back to work sometimes.”“The abuse of staff is the worst thing,” another supermarket worker, who works in the North West, Jenni, told BuzzFeed News. “There are kind and understanding customers but they're overshadowed by the people who yell at us or speak to us like dirt. People really don't like the social distancing measures that have been introduced.
Jenni said that she no longer fears catching the virus — this, she says, is inevitable. Instead, her greatest fear when going to work is that an angry customer will turn violent. Mark told BuzzFeed News that his employer has been “fantastic” and that as well as putting measures in place to ensure social distancing — such as closing every other checkout — it has provided staff with adequate PPE. “They’ve completely just rammed us full of aprons, gloves, masks, anything we need,” he said.
“We have visors issued,” she said. “It's up to staff if they want to use them. Gloves can be hit-and-miss, but I understand that the NHS must have priority over us.” The BRC has been lobbying MPs to introduce legislation that would make assaults on retail workers a specific criminal offence — with stiffer penalties for offenders.
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