Restaurant chains experimented with automation this year as the labor crunch pressured their profits.
Many of the industry's buzzy automation announcements this year came from Miso Robotics, which has raised $108 million as of November and has a valuation of $523 million, according to Pitchbook.
At Buffalo Wild Wings, however, Flippy hasn't progressed out of the testing phase after more than a year. Parent company Inspire Brands, which is privately held and also owns Dunkin', Arby's and Sonic, said Miso is just one of the partners it has worked with to automate frying chicken wings. At Panera Bread, automation experiments have included artificial intelligence software that can take drive-thru orders and"Automation is one word, and a lot of people go right to robotics and a robot flipping burgers or making fries. That is not our focus," said George Hanson, the chain's chief digital officer
Jammet also listed an improved employee experience and lower turnover rates as secondary benefits. A representative for Sweetgreen declined to comment for this story. And Warman noted that Covid reduced the pushback against automation, as consumers got more used to self check-outs at grocery stores and mobile apps to order fast food.
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