Andrew Harkness is involved with the financial performance of Nissan and Infiniti dealerships in Canada and “taking proper care of customers in sales and service.” Lisa Phillips’ goal at Volvo Car Canada is to make buying and servicing a car a “pleasurable experience” through “seamless” transactions. They are the latest pair of Unobvious Ones, movers and shakers who fly below the radar in the Canadian auto industry.
The Unobvious Ones is a monthly look at movers and shakers who fly below the radar in the Canadian auto industry.When customers go into a Nissan or Infiniti dealership, they can expect a standardized facility and service. Andrew Harkness, director of customer quality and dealer network development for Nissan Canada, ensures that happens.
“A typical day is meeting internally with the teams for guidance and direction. I also review the customer quality performance, evaluating customer surveys and reviewing any customer complaints to look for solutions.” “They were posting job boards through the university, and I loved cars and thought I could be good at this. I was bilingual and they took a chance on me.Then the financial crisis hit. Harkness took voluntary termination and became a district sales manager with Honda. In 2011, he began with Nissan in Vancouver as a field representative, and through transfers and promotions, moved to Ontario in 2019 as director of after-sales and quality assurance. He took his current role in 2022.
Phillips leads a team of seven at Volvo’s Richmond Hill, Ont., head office, which includes two product trainers who go to dealerships across the country.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Inflation is easing but Ottawa faces pressure to help those who have fallen behindWith many Canadians still struggling financially, the federal government is facing pressure to deliver more help in the upcoming budget.
Lire la suite »
Garrioch: Tkachuk stands up for Sogaard as the Sens struggleA controversial goal by the Avalanche led to another costly defeat on Thursday night.
Lire la suite »
Maple Leafs goalie Matt Murray treating return to Ottawa 'like any other game'The goal for Matt Murray on Saturday night sounds pretty straightforward.
Lire la suite »
Our favourite bed sheets to make a dreamy bedroom oasisWe tried the best sheets for all kinds of sleepers — many Canadian\u002Dmade using sustainable methods and materials
Lire la suite »
Our favourite bed sheets to make a dreamy bedroom oasisWe tried the best sheets for all kinds of sleepers — many Canadian\u002Dmade using sustainable methods and materials
Lire la suite »