This tiny sticky-note trick helped one woman turn the TSA's Instagram page into a must-follow account
It all comes down to sticky notes, as she told author Simon Sinek on. Recently retired from government work, Burl outlined the tiny sticky-note trick that helped her master a totally new skill — and that anyone can adopt when starting a new position.
Burl's career path was nonlinear: She joined the Air Force, worked as a UPS driver and served as a TSA officer before being approached by a branch manager about"a little program" the agency was working on.That little program concerned the foundation of the TSA's currently flourishing Instagram presence. Burl was handed a binder with the groundwork that had been laid up until that point.
First, Burl went through the binder, putting sticky notes on each individual topic she didn't understand — which ended up being a lot, she said.
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