Automated assistants are already reducing the tedium of paperwork, and they’re growing into more collaborative roles as guides and advisors paid SAPConcur
“AI doesn’t replace employees, it augments them,” says A.G. Lambert, SVP of product strategy at SAP Concur. “When you remove the tedium of a job, it frees you to focus on the human side of your work.”
Vincent is also in charge of auditing expense reports. It’s a tedious task and he has time to review only a fraction of them. Now he uses an AI-assisted program that automatically reviews every report. In many cases the automated auditor will flag problems to the submitting employee, so he or she can revise and resubmit the report if needed. That saves everyone time.
Her employees also now use a bot that answers their questions about travel policy while they’re on the road, so she doesn’t have to field late-night emails. Soon, Janet will have access to a smart automated advisor for her travel and expense policies. Her current tool can already tell her how her spending compares with that of the rest of the organization and what the most common policy exceptions are. But in the future her AI assistant will make recommendations to maximize savings and employee happiness based on “studies” of employee satisfaction and of travel costs and policies at other companies.
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