Companies could increasingly rely on automated processes to fulfil tasks, reducing the need for human employees when the pandemic ends
the ultimate test for organisations. Under the pressure of a pandemic, many firms will change the way they operate. Three trends that were already in train may be accelerated. First, the way that meetings are undertaken. Second, the way that teams are organised. Third, the widening divide between company insiders, namely full-time employees, and outsiders, such as freelancers and contractors.
Remote meetings have drawbacks. Conversations can be clunky and stilted, and not everyone welcomes the need to be on camera. So physical meetings will not disappear altogether, but they will be a smaller proportion of the total. Email chains are an imperfect and cumbersome substitute. In the crisis, many firms have turned to apps like Slack, which allow teams to communicate on a dedicated forum. Stewart Butterfield, Slack’s chief executive, says the company started to detect a significant pickup in teams being created in South Korea and Japan in the middle of February. A bigger surge in business began in the week of March 9th, a hint that companies were beginning to take social distancing seriously.
The insider/outsider split is one of the trends outlined by William Davidow and Michael Malone in “The Autonomous Revolution”, a new book. Permanent employees are an expensive burden, thanks to the associated costs like health care and pensions . Online tools already let employers forecast workloads and schedule workers instantly. The current crisis may prompt firms to embrace these, as they reconsider which full-time workers are essential, and which are not.
France Dernières Nouvelles, France Actualités
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