Fast-food giant Wendy’s is set to automate its drive-through service by employing an AI chatbot powered by Google, replacing human employees who normally take orders.
One Wendy’s executive gave the chatbot high ratings, saying, “It’s at least as good as our best customer service representative, and it’s probably on average better.”that fast-food chain Wendy’s plans to automate its drive-through service by using an AI chatbot and Google’s natural-language processing technology.
The drive-through ordering process will be streamlined at Wendy’s restaurants thanks to a collaboration between Google and the fast food chain. The chatbot aims to reduce wait times and boost consistency and speed of service. Wendy’s Chief Executive Todd Penegor stated, “The goal is to get more customers through the drive-through in the shortest amount of time, picking up extra sales for every minute or so shaved off the ordering process.
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