They navigate the wraparound lines and picked-over aisles of supermarkets while balancing pandemic protocols. Instacart’s shoppers and drivers say they are risking their health and working longer hours than ever before, with little to show for it.
over demands including hazard pay, protective gear and easier access to paid sick leave. The protest hasn’t made a dent in Instacart’s business. In fact, the company said it has seen an unprecedented number of grocery orders in the last few weeks.
Company spokesperson Natalia Montalvo said Instacart shopper earnings increased 40% from February to March and tips have gone up 30%.“In the last four weeks, Instacart has introduced more than 15 new product features, new health guidelines, new shopper bonuses, new sick leave policies and new safety supplies, as well as pay for those affected by COVID-19,” Montalvo said.
Montalvo said that shoppers can choose whether to accept multi-order batches and that they often do since those orders are more “lucrative because they can earn tips for multiple orders with one trip to the grocery store.” Instacart guarantees a minimum of between $7 and $10 for full-service batches.
On the same day, Instacart offered the same shopper a total of $11.94 for a single order of 38 items requiring 3.9 miles of driving. Instacart’s contribution: $7.22. For buying nearly twice as many items and driving nearly three times as far, the company offered less than $6 extra out of its pocket. And this pattern holds in receipts The Times reviewed from around the country.
In the first few days of the strike, the company conceded to one of the workers’ demands, agreeing to provide sanitizer, masks and gloves free of charge. Previously the company did not provide any safety equipment. But supply has been limited and many shoppers have complained that they still haven’t been able to order the equipment.
Shoppers complain that it can take hours or days to get a response from the company on issues such as this. Montalvo said the dramatic growth in the ranks of both customers and workers has temporarily swelled wait times. “Overall customer order volume is up by more than 300% year-over-year, and we’ve also grown the shopper community from 200,000 to more than 350,000 in the last two weeks alone,” Montalvo said.
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