Preston City Council’s Contact Centre is supporting residents through the cost of living crisis 🙏
Preston City Council’s Contact Centre is supporting residents through the cost of living crisis.Located on the ground floor of the Town Hall in Lancaster Road, the Contact Centre’s 22 customer service advisors offer a range of help that may support residents, depending on their individual circumstances. They are also able to signpost other services that can provide help with more specific issues.
Since April, the advisors have answered 48,000 calls and are keen to help and support people during this difficult time either during a phone call or by seeing someone in person at the One Stop Shop – a combination of advice available from the contact centre reception at the Town Hall and telephone advisors.
Karen Price, Customer Services Manager, said: “Working in the Contact Centre, we are only too aware of the problems people can face as the cost of living crisis continues. “We want to be able to help people as much as we can by letting them know the help and support that is available. At the moment for instance, residents are applying for the Household Support Fund and can be eligible for Aldi vouchers to help with the rising cost of food. The fund can also help residents with clothing, gas, electricity, water and household essentials.
Contact Centre staff are continuing to work closely with the other departments in the Council such as debt advice, welfare benefits and housing advice, and continue to signpost people to services that may be able to offer support such as the Cosy Homes in Lancashire initiative.
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