Customer satisfaction has slipped overall, but these airlines are still receiving high scores from travelers.
Although Delta didn't rank first for the best in first/business class, the airline topped the list for best in premium economy.
Delta's premium economy class offers passengers adjustable seats with"even more legroom," an expedited airport experience, and enhanced service with a complimentary alcoholic beverage, according to itsJetBlue Airways came in a close second with a score of 840, which is still 20 points above the overall average score of 820 out of 1000.
Alaska Airlines ranked third with an overall customer satisfaction score of 823. It is the fifth largest airline in North America and operates out of five hubs, with its primary one atBrandon Bell | Getty Images News | Getty ImagesBest in Economy/Basic Economy
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