The attorney general alleges undisclosed or belatedly added fees tacked onto the price of a hotel room violate state consumer protection laws.
A Hyatt spokesperson said as a matter of practice it does not comment on pending litigation, but is “aware of this industry-wide topic.”
"We have long been focused on ensuring that any resort/destination fees charged by hotels are separately and clearly stated,” it said. “We have recently made changes to update our room rate display and further enhance the way these fees are disclosed, leading the industry on this important issue.” “This lack of transparency is designed to thwart comparison shopping; consequently, it places hotels that do not charge mandatory fees at a competitive disadvantage,” he added.
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