Tesla's New Speedy Service Plan Drops Some Loaners, Uber Options via insideevs.com
As you may remember, Tesla CEO Elon Musk recently tweeted that the electric automaker would be moving to a new service strategy that's quicker and more efficient than the current system. In fact, he said Tesla will be applying"Formula 1 pit crew techniques to Teslas." However, now we're learning that it may impact the way Tesla handles loaners.is cranking out EVs, and it's critical that its service situation can keep up.
Under the best circumstances, a Tesla owner could visit a service center and have their car fixed in an hour , during which they simply wait until the car is ready to go. However, sometimes repairs can take much longer. Still, it seems Tesla doesn't plan to provide alternative transportation for same-day repairs going forward, even if they take the entire day.
“As a reminder, we will not be able to offer any alternate transportation for the duration of your service appointment, as we aim to have all service completed by 5 pm.” Interestingly, the Tesla owner told Teslarati that they were eventually provided a loaner anyhow, though it took several phone calls and some convincing to get it all worked out. It seems Tesla may be willing to make some exceptions at first, and in some cases. However, the end goal appears to be only making a habit of offering alternative transportation for issues that can't be addressed inside a single business day.
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