As Chief Executive of BT Group PLC, the U.K.’s largest provider of fixed-line, broadband and mobile services, Philip Jansen is a major player in keeping his nation’s communications network humming.…
As Chief Executive of BT Group PLC, the U.K.’s largest provider of fixed-line, broadband and mobile services, Philip Jansen is a major player in keeping his nation’s communications network humming. Never was that charge more critical than during the current pandemic, when most ordinary interactions are virtual ones and any connectivity losses can be ruinous.
Jansen’s COVID-19 experience is but one topic in a candid, far-ranging conversation with his BT predecessor Gavin Patterson, as part of Salesforce’s “” web series. The episode, enlivened by a guest appearance from rock star Chrissie Hynde, explains how the telecom firm is carrying out its mission while planning for a future shrouded in uncertainty.
Jansen lauds the company’s 30,000 field engineers and 25,000 contact-center workers fielding calls and questions. Yet as time went on, 10-20% of the workforce came down with symptoms or diagnoses requiring quarantine, which placed even greater demands on those still healthy. Jansen has no doubt as to the effectiveness of these incentives. “The response is phenomenal,” he states. “They have maintained the performance.”
The overall situation is calming a bit, reports Jansen, permitting everyone to take a breath and consider where BT, and the world at large, should go from here. “You are not seeing companies’ outlook statements,” he notes, since no one is sure what the rest of 2020 holds. His group is alternately planning for a 3-month lockdown and a 6-month one and considering three possible recovery speeds: quick, medium and slow.
France Dernières Nouvelles, France Actualités
Similar News:Vous pouvez également lire des articles d'actualité similaires à celui-ci que nous avons collectés auprès d'autres sources d'information.
Bank of America CEO says economy won't fully rebound from coronavirus fallout until 'late next year'Treasury Secretary Steve Mnuchin offered a more optimistic assessment, saying that the economy would 'really bounce back in July and August.'
Lire la suite »
How L’Oréal USA CEO Stéphane Rinderknech Will Restore Growth to the RegionFor the newly minted executive, restoring significant growth to the North American beauty scene is contingent on creating deep connections with consumers and company employees alike.
Lire la suite »
Banijay Rights Sets Out Leadership Team on Cathy Payne’s First Day as CEODistributor Banijay Rights has unveiled its operational and financial leadership team under new CEO Cathy Payne, with Roisin Thomas continuing as COO and Endemol Shine International’s (ESI) John Ri…
Lire la suite »
Airbus survival at stake without immediate action: CEO memoAirbus Chief Executive Guillaume Faury has told the European planemaker's 135,000 staff to brace for potentially deeper job cuts after warning its survival is at stake without immediate action to save cash amid the coronavirus crisis.
Lire la suite »
Bank of America CEO calls for Congress to 'fully fund' small business loan program: 'Just get the work done'Brian Moynihan said Congress should make sure the small business loan program is fully funded so that every business that qualifies can receive a loan.
Lire la suite »